What’s Beyond Twitter & Facebook?

Last week, @dutchessmtg tweeted to me:  How can a new product have a bigger online presence other than from using Facebook and Twitter? (luggage)

Those who have heard my lectures on social media know I am a huge fan of using social media to find core niche spaces for brands (especially new ones) to communicate their messages. Because even if your niche space has 13 fans, those fans are more passionate, more engaged than that hundreds on Facebook who let your messages fly right by them on Timeline. So, this is a topic I love love love to discuss.

I talk about it like this: there are two main spaces in social media. The “Niche” spaces and the “Mega” Spaces. Mega spaces would be Facebook, Twitter, and LinkedIn, while niche spaces might be more like a specialized blog, Ning community, Meetup.com Board, or Yahoo!Answers thread.

I’m a huge fan of using the niche spaces to drive traffic, increase sales, get more shares, and feel there is huge opportunity there.  Mega spaces are great, and pretty much by default necessary these days (since your competitors are probably there and helps you come up in Searches). But, for example, say you’re Hershey’s. You probably have a Facebook page but don’t necessarily need a strong niche campaign because everyone knows what you do. You are well established and well distributed. But let’s say you’re introducing a new organic, Stevia-sweetened candy bar. You need to make sure you are on every organic, diabetes, and green recipe site on the web. You want to be in blogs, you want to do more of a guerilla campaign in talking about your product to generate awareness. The niche spaces play an important role in this type of Word-of-Mouth marketing.

You say you want to learn about social media for a luggage brand. Just like in any communications campaign, we start with the basics. First, who is your target? This will help you identify both the mega and niche spaces where your prospective customers are hanging out. Second, what are you trying to communicate? Is your luggage competitively priced? Is it more stylish? Does it roll easier? What are your differentiators? These are the types of questions you need to ask yourself to determine what type of content will work for your social media campaign. Finally, what action will you drive your visitors to do? Buy? Click on a link? Like the page? Share? What exactly is it you want them to do? Keep that in mind when you are developing content. Maybe you have a great story to tell, but you want traffic to your site. Maybe you tell half of it on an external site, and put a  “… read more” link that leads to your site.

Then find the niche communities where you can post and create content. Here are a few communities off the top of my head for luggage to think about after you have established a list of key differentiators your product has:

Travel blogs (engage bloggers with your content)
Ning travel communities
Meetup.com Travel Enthusiast Boards
Travel boards on Pinterest with high # followers
Sample sale aggregators/blogs
Fashion blogs and forums – is your differentiator style?
Yahoo!Answers – are people asking for a better product? YOUR product? If not, what related Q’s are being asked? Can you answer them?

Well, @dutchessmtg, I hope this helps. Feel free to comment or tweet any further questions.

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